FAQ

Frequently Asked Questions

1. When will my order ship?

All orders are processed within 1–2 business days. You’ll receive a tracking number once your order ships.

2. How long is shipping?

Delivery time depends on your location:

US: 5–10 business days

Canada/UK/EU: 7–15 business days

International: 10–20 business days

3. Can I change or cancel my order?

Orders can only be changed or canceled within 12 hours after purchase.

Please contact us immediately at support@batoniorstore.com

.

4. What is your return policy?

We offer a 30-day guarantee. Items must be unused and in original condition.

5. What if my item is damaged?

If you receive a damaged or defective item, contact us within 48 hours and we will send a replacement at no cost.

6. Do you provide tracking?

Yes! All orders include tracking. Use our Track Order page to check your status anytime.

7. Do you ship worldwide?

Yes, we ship to most countries around the world.